Payment
All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.
Shipping Policies
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller. Shipping costs outside the continental United States will be researched on an individual basis. If an item is damaged during shipping, seller will not be held responsible, but will work the buyer to get reimbursement from the shipper and will re-ship the item.
Refund/Return Policy
Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory or a wrong item was ordered, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. Refunds on unused, undamaged electronic parts are allowed. All electronic parts are tested prior to shipment by Amaizablaze. When an unused, undamaged part is received from Buyer, Amaizablaze will ship the replacement item or issue a refund as applicable, less a $5 restock fee. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis after Amaizablaze examination and testing of the returned part.
Cancellation
An item may be cancelled up until shipment has occurred. If payment has been processed, a $5 processing fee will apply. Once payment has been processed and item shipped, the buyer is responsible for payment, but may return the item as per Refund/Return Policy above.
Complaints
Any complaints about items or seller may be sent to our support team: info@americasharvestenergy.com or call (678) 391-8485 during office hours (8 am to 5 pm Eastern Time Zone). There is no guarantee of a resolution. If installation and/or performance assistance is needed, first level troubleshooting and support will be performed by AHE. If resolution cannot be enjoyed, AHE will refer the case to Amaizablaze technical support. Each case will be looked at individually, and America’s Harvest Energy Systems will pursue resolution to the maximum extent possible as Buyer’s advocate. Final resolution is the responsibility of Amaizablaze Stoves.
Legalities
The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, during installation, or by incorrect installation, America’s Harvest Energy Systems nor Amaizablaze share any responsibility.
These terms and conditions are subject to change.
